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Further to your recent e-mail concerning the above
product.
We are sorry to hear of the difficulties that you
are experiencing with the filter jug when pouring.
We would advise that our Customer Service Helpline
have suggested that the coffee is being poured too quickly, to prevent
spillage the coffee should be added by pouring slowly onto the side of the
cup/mug.
Trusting this information is of assistance,
however, should you have any further queries the Customer Helpline can be
contacted on 08450 777700, where an operator will be pleased to assist.
Regards
Louise Burkinshaw
Aftersales Division
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